Unlock the Power of Your CRM
Build lasting customer relationships with seamless CRM implementation and optimization tailored to your business.
Your CRM, Working Smarter
Your CRM should be the backbone of your business, helping you track customer interactions, automate workflows, and drive sales. But too often, CRMs are underutilised, poorly implemented, or simply don’t fit the way your business works.
At Extension, we ensure your CRM isn’t just another tool—it’s a game-changer. Whether you’re starting from scratch or optimising an existing system, we make your CRM work harder, so you don’t have to.
Common CRM Challenges
A poorly managed CRM can feel like a burden instead of an asset. Here’s what we often see:
Lack of Adoption
Your team isn’t using the CRM effectively, or at all.
Complex Implementation
Setting up a CRM can be overwhelming without expert guidance.
Disconnected Data
Information is siloed, making it hard to get a complete view of your customers.
Limited Automation
You’re stuck doing repetitive tasks manually, wasting time and resources.
We’ll help you overcome these hurdles to get the most out of your CRM investment.
How We Make CRM Work for You
Our approach is simple: we tailor your CRM to fit your business, not the other way around. Here’s what we deliver:
- CRM Selection & Setup: Not sure which system to choose? We’ll guide you through the selection process and handle the setup.
- Custom Configuration: We fine-tune your CRM to reflect your unique workflows, ensuring it supports your day-to-day operations.
- Data Integration: Bringing all your customer data under one roof for a complete, actionable view.
- Team Training & Support: Empower your team to use the CRM confidently and effectively.
- Ongoing Optimisation: As your business evolves, we’ll ensure your CRM keeps pace.
What to Expect
Here's how we'll work together to transform your CRM:
If your project has unique requirements, we'll tailor the process to fit your goals.
Week 1-2
Needs Assessment & System Selection
We evaluate your business processes and recommend the best CRM.
Week 3-4
Implementation & Configuration
From setup to customisation, we’ll build your CRM to fit your requirements.
Week 5-6
Data Migration & Integration
We’ll bring your existing data into the system, ensuring everything’s where it needs to be.
Week 7+
Training, Testing & Launch
We’ll up-skill your team, run tests, and fine-tune processes before going live.
Why a Strong CRM Matters
Your CRM isn’t just software; it’s your most powerful tool for building customer relationships. With the right system in place, you’ll see:
- Enhanced customer insights and retention.
- Streamlined sales and support processes.
- Automated workflows and save time and money.
When your CRM works as it should, your whole business feels the impact.
FAQs
Got Questions? We’ve Got Answers.
Which CRMs do you work with?
We specialise in popular platforms like Salesforce, HubSpot, and Zoho, but we’re flexible and can work with any CRM system that suits your needs.
How long does it take to implement a CRM?
Depending on the complexity, it typically takes 6-8 weeks from start to finish.
Will you migrate my existing data?
Absolutely. We ensure a smooth transition, moving your data securely and accurately.
What if my team isn’t tech-savvy?
No problem. We offer hands-on training to make sure everyone feels confident using the new system.
Can you support us after implementation?
Yes, we offer ongoing support and optimization to ensure your CRM continues to deliver value as your business grows.
Is Your CRM Delivering Results?
Take our quick CRM health check:
If you’re not ticking all the boxes, let’s talk.
Let’s Transform Your CRM
Your CRM should work for you, not the other way around. Let’s build a system that helps you grow and succeed.
